Request a review
There is no voluntary money-back period or prorated credit for ordinary cancellation. Refunds required by law remain available, and exceptional discretionary refunds may be considered.
Contact help@algotrader.ninja with your purchasing email, All Inclusive name, payment reference, date, amount and reason. A request is not a confirmed refund. Mandatory rights for unauthorized payments, non-delivery or defective digital products remain unaffected. Trading losses are not a promised software-fee refund or trading-loss reimbursement.
What a refund or dispute can change
When a payment is refunded or disputed, the associated paid access may need review or revocation. Paid package downloads can be disabled and the native licence can be updated to match the confirmed entitlement. A saved installer is not proof of a continuing paid licence.
A refund concerning an unrelated paid subscription does not itself remove a separately issued permanent free licence. If you have both individual and All Inclusive access, identify which paid entitlement is affected so that support can review the correct record.
Your trading account remains your responsibility
A billing action is not an order-management action. It does not promise an immediate stop of an already running native strategy or automatic closure of positions. Before changing access, review your actual orders and positions in NinjaTrader and follow the product's operating instructions.
Questions about this guide
Does cancellation give me a refund?OpenClose
No automatic refund is issued by cancelling renewal. Request a separate purchase review from support. Eligibility depends on the purchase conditions and applicable rules; this guide does not offer a blanket refund guarantee.